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ugb policy


Your appointments are very important to UGB, it is reserved especially for you, we understand that  sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. 

No Shows – Clients who miss a scheduled appointment and do not provide 24 hours cancellation notice, will be considered a “NO SHOW” and will be charged the full amount for the missed appointment. Until NO SHOW is paid in full, you will be refrained from making appts with UGB. We do not accept texts or phone calls as of a way of canceling or rescheduling an appointment. 

Late Arrivals – There is a 10min grace period for scheduled appointments. After 10 minutes your appointment will be cancelled and considered a NO SHOW, you will be charged the full amount of the appointment(s) booked.

Rescheduling You have up to 24 hours to reschedule your appointment on the Booksy app.  Within that time you will be charged. 

Payment/Gratuity – All services are paid online through the Booksy or cash in person. Gratuities are not included in the price of your service. Cash Tips, however, are accepted and appreciated.