UGB CANCELLATION POLICY
Your appointments are very important to UGB, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. As of January 1st, 2020, we will be implementing a cancellation charge that is 100% of the original appointment total. We do not accept texts or phone calls as of a way of canceling or rescheduling an appointment …..
No Shows – Clients who miss a scheduled appointment and do not provide 24 hours cancellation notice, will be considered a “NO SHOW” and will be charged the full amount for the missed appointment. Until NO SHOW is paid in full, you will be refrained from making appts with UGB
Late Arrivals – Please plan accordingly and be on time for all scheduled appointments. There is a 10min grace period for scheduled appointments. After 10 minutes your appointment will be cancelled and considered a NO SHOW, you will be charged the full amount of the appointment(s) booked.
Rescheduling –You have up to 24 hours to reschedule you appointment. Within that time you will be charged
Payment/Gratuity – All services are paid online or cash in person
Gratuities are not included in the price of your service. Cash Tips, however, are accepted and appreciated.
OFF THE BOOKS – OTB extra $10
Services manually set by UGB at anytime of the day that is not scheduled online is an additional $10
Cancellation policies applies as well for OTB
(exempt from holidays and off days)
This fee is waived for 1st time customers